Summary

Seeking a challenging role in operations, leveraging my Master of Business Administration and 5 years of experience in the insurance and banking sectors. Proven ability to streamline processes, improve operational efficiency, and drive business growth. Proficient in Microsoft Office, skilled in digital marketing strategies, and possess strong management and communication abilities. Committed to contributing to organizational success by utilizing my diverse skill set and expertise.

Projects

Pexpo

Experience

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Senior Operations Officer
Bank Alfalah Limited
Jun 2022 - Present | Karachi, Pakistan

Executing daily deduction runs received from stakeholders for renewal collections.Analyzing daily deductions against the received and deducted numbers and reporting to senior management.Resolving complaints tagged to the department.Coordinating with IT for the resolution of system glitches and the development of new utilities.Sharing 2nd-year and 3rd-year renewal/persistency reports/dashboards with distribution teams and management.Creating comparison reports for senior management to measure the performance of sales teams between the current year and the previous year.Reconciling renewal reports and statements with insurance companies on a monthly basis and as needed.Conducting conference calls with stakeholders and distribution teams for follow-ups and addressing gaps in achieving annual benchmarks.Resolving queries and complaints received from branches and stakeholders.

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Senior Operations Officer
IGI Life Insurance Vitality
Jan 2021 - May 2022 | Karachi, Pakistan

Utilizestronganalyticalabilitytoevaluategrouppoliciesof variousbanks.Preparecomparisonreportstomeasurethesalesof currentyearwithprevious year.Measureandreportperformanceofsalesstaffinordertoprocesstheir commission.Designcommissionstructure&processsettlement chequesrequests.ReconciliationofCommissionPre underwriting of Policies and collaborate with banks to fulfill of therequirements.Collaboratewithinternalteamsofassignedbanks.Prepare weeklytrackersinordertomeasureallthetasks.PreparereportsummaryofsubmittedandissuedPolicies.Build target reports, Year-to-Date business reports & Month-to-Date Business reportsandmeasurethetrendsofentirebusiness.Ensure that Due Diligence rules, Compliance, and HR practices and guidelines arefollowedaccuratelyinall ourtasksanddealings

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Senior Persistency Officer
IGI Life Insurance Vitality
May 2018 - Dec 2020 | Karachi, Pakistan

Manage and track customer renewals and maintain records of all customers through partner banks across PakistanShare daily reports with the sales staff and partner banks, categorized by region/areaPrepare reports on campaign performance and outcomesMonitor the posting and allocation of funds in the system through the finance departmentPerform monthly reconciliation of received amounts and data with the finance and actuarial departmentsProvide back-office support to the sales team and partner banks nationwideConduct conference calls with the sales teams and attend operational meetings to enhance productivity and achieve annual performance targets.

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Event Management Executive
Mydawat.pk
Dec 2016 - Apr 2018 | Karachi, Pakistan

Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.

Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.

Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.

Managed event logistics and operations, including support staff, vendor services and volunteers.

Selected and ordered dcor and event materials.

Supervised onsite team of 15-20, including caterers, audio-visual technicians, and facility management team.

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Event Management Executive
South Asian Resource Group
Jul 2015 - Feb 2016 | Karachi, Pakistan

Done with the project exhibition PEXPO held in MaLaysia Kuala Lumpur

Market the whole event over phone calls and set up the meetings with seniors of vendors available Karachi like clothing designers, Marbles, Surgical items, Sweets etc

Personal visit to the vendors to convince them to be board.

Maintain the invoices and records of the vendors

Education

Iqra University
Masters, Masters in Business Administration, Master in Business Administration‎
Marketing
CGPA 2.6/4
2022
Federal Urdu University of Arts, Sciences and Technology
Bachelors, Bachelors in Commerce, Bachelors in Arts‎
Arts
Grade B
2018

Skills

Intermediate Accounts Management Sklis
Intermediate Bank Reconciliation on
Beginner Business Analytics
Expert Communication Skills
Expert Communication Skills Listening
Expert Critical Skills
Expert Data
Beginner Digital Marketing
Expert Management Skills
Expert Marketing
Intermediate Microsoft Excel
Intermediate Microsoft Powre Point
Expert Operations Management 
Beginner Post Designing
Expert Quality Control Printing
Expert Team Building

Languages

Intermediate Urdu
Intermediate English